Shipping - FAQ
At Luminous Designs, all of our items are handmade with care and made to order. Each piece is crafted just for you, which means orders can take up to 3 weeks to complete before they are ready for shipping. We do our best to minimize this timeframe - We appreciate you allowing us space to create beautiful pieces for you!
Once your order is complete, we offer flat rate shipping through Canada Post. Delivery times with Canada Post typically range from 1-5 business days within Canada, depending on your location.
Important Information:
- Processing Time: All items are made to order, so please allow up to 3 weeks for your item to be created before it ships.
- Shipping Time: Canada Post shipping times range from 1-5 business days.
- Shipping Rate: We use a flat rate shipping fee for all orders.
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Returns & Exchanges
Due to the customized nature of our products, all sales are final. We do not accept returns or exchanges, but if you have any concerns with your order, please reach out to us and we’ll do our best to assist. As a very small business, I may not always be able to accommodate returns, but I am committed to working with you to find a resolution that leaves you happy with your purchase. Your satisfaction is important to me, and I’m here to help!
Important Note:
As all of our items are handmade to order, there may be occasional supply chain issues that could result in a delay in processing your order. In rare cases, this may also lead to changes in the design of your item if certain materials are unavailable.
If any changes are necessary, we will contact you with the updated design options. Should these changes not suit your preference, we are happy to offer a refund for the affected item.
We appreciate your understanding and patience as we work to create your unique piece with the highest quality and care.